PI Planning Workshop

When working in a large organization, I faced the challenge of serving multiple stakeholder groups, each with unique use cases and priorities. This made roadmap prioritization complex. To create a more collaborative and transparent process, I introduced a Scaled Agile PI Planning framework. I brought the team, stakeholders, and users together in a single (virtual) planning session to review proposed initiatives and advocate for their priorities. This approach replaced scattered one-off conversations with a unified discussion, significantly improving alignment and accelerating decision-making. As a result, we entered the quarter with a shared understanding of the roadmap – something we hadn’t achieved before.

Project Kickoff Workshop

While working on a cross-functional product team, I built strong relationships with our subject matter experts (SMEs) and end users and saw an opportunity to deepen that collaboration. To bring their insights directly into the development process, I invited them to participate in our project kickoff workshops alongside the Scrum team. During these sessions, we aligned on scope, clarified the problem we were solving, and brainstormed solutions together. Their real-time feedback helped challenge assumptions and refine our plans on the spot, ensuring we made informed decisions with full context across functions. This approach not only improved alignment and accelerated decision-making but also increased stakeholder buy-in. It proved so effective that the team continued using it as a model for future projects.

Other Key Accomplishments

User Engagement & Business Impact

• Increased learner engagement by 25% at Rosetta Stone by launching intrinsic motivators and streamlined usability features informed by A/B user testing.

• Delivered Rosetta Stone Level 1 curriculum for the Ojibwe language in partnership with the tribal community by managing a tightly scoped roadmap and cross-functional delivery schedule to meet launch deadlines.

• Managed feature development to support localization of Rosetta Stone software in Vietnamese and other languages, coordinating with curriculum and engineering to ensure cultural and functional accuracy.

• Improved booking conversion and reduced customer service escalations at Arrivia through improved inventory availability and checkout flow improvements.

• Generated $1M+ annual cost savings by launching a global direct debit sign-up flow at Expedia and reducing operational expenses.

• Enhanced user adoption and NPS on 5+ products through UX research, analytics tracking, and iterative product improvements.

Stakeholder Alignment & Cross-Functional Leadership

• Designed a quarterly prioritization model and collaborative kickoff process that aligned leadership and delivery teams on KPIs and trade-offs.

• Strengthened stakeholder engagement through high-touch planning with weekly feedback loops that improved roadmap alignment and shared KPI achievement.

• Led cultural transformation in client organizations through design thinking workshops and speaking engagements promoting innovation, customer-first mindsets, and iterative problem solving.

• Collaborated with design, engineering, and analytics teams to ship impactful features across web, mobile, and backend systems.